Shipping Policy

Welcome to Saregama! We aim to make your online shopping experience seamless and efficient. Below is our detailed Shipping Policy to help you understand how we handle your orders:

1. Shipping Charges

• We offer free shipping on all mobile phone orders within India.
• No additional charges or hidden fees will be applied to your purchase.

2. Order Processing Time

• Orders are typically processed within 24-48 hours after payment confirmation.
• You will receive an order confirmation email or SMS with the details of your purchase.

3. Delivery Time

• We guarantee delivery of your mobile phone within 5-7 business days from the order date.
• Delivery times may vary slightly based on your location, especially for remote or rural areas.

4. Shipping Confirmation & Tracking

• Once your order is dispatched, you will receive a shipping confirmation email or SMS.
• A tracking number will be provided to monitor the status of your delivery.

5. Delivery Partners

• We have partnered with leading courier services to ensure reliable and timely delivery of your order.
• In case of any delays from the courier’s side, we will keep you informed with updates.

6. Delivery Address

• Please ensure that your delivery address is accurate and complete. We are not responsible for delays or failures in delivery due to incorrect or incomplete addresses.
• Changes to the delivery address can be made before the order is dispatched by contacting our customer support.

7. Failed Delivery Attempts

• Our delivery partners will make up to two delivery attempts if you are unavailable at the time of delivery.
• If the delivery fails after two attempts, the order may be returned to our warehouse, and additional shipping charges may apply for re-delivery.

8. International Shipping

• Currently, we only ship within India and do not offer international shipping.

9. Damaged or Missing Items

• If you receive a damaged package or an incomplete order, please notify us within 48 hours of delivery.
• We will arrange a replacement or initiate a refund after investigating the issue.

10. Contact Us

If you have any questions or need assistance regarding our Shipping Policy, please reach out to our customer support team at saregamamobile@gmail.com. We’re here to help!